Shipping policy
We aim to deliver your order as quickly and smoothly as possible. Please review the information below to understand how shipping works with us.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location:
- Standard Shipping: 5–10 business days
- Express Shipping (if available): 2–5 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
International Shipping
We offer international shipping to selected countries. Delivery times and shipping fees may vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking details to update.
Delayed or Lost Orders
If your order is delayed or has not arrived within the estimated delivery time, please contact our customer support team. We will work with the courier to resolve the issue as quickly as possible.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply.
Contact Us
If you have any questions regarding shipping, feel free to contact us at info@mwebshop.com. We’re happy to help.